Return and Refund Policy
At Edward Lawson, we want your shopping experience to be straightforward and transparent.
This Return and Refund Policy explains how returns, refunds, exchanges, damaged or incorrect items, and order cancellations are handled for purchases made through https://www.edward-lawson.com/.
1. 30-DAY RETURN WINDOW
We accept eligible returns within 30 days of delivery.
The 30-day return period begins on the date your order is delivered.
Items may be returned if they do not fit, you have changed your mind, or you otherwise no longer wish to keep the product, provided the item meets the return conditions below.
Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.
2. RETURN CONDITIONS
To qualify for a standard return, the item must:
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be unworn and unused, except for reasonable inspection or fitting;
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be in the same condition in which it was received;
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be free from stains, odors, damage, alterations, or signs of misuse;
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include all original tags, labels, accessories, and parts where applicable; and
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be returned in its original packaging where reasonably applicable.
Trying on clothing to determine fit does not by itself make an item ineligible for return.
Items that have been worn beyond what is reasonably necessary to determine fit or suitability may not qualify for a standard return.
These conditions apply to standard returns and do not limit your rights regarding genuinely damaged, defective, incorrect, or misdescribed products.
3. HOW TO START A RETURN
To request a return, please contact us at:
Please include:
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your order number;
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your full name;
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the item or items you wish to return;
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a brief explanation of the reason for the return; and
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clear photographs if the item is damaged, defective, incorrect, or otherwise has an issue.
Our customer support team will review your request and provide the applicable return instructions and return address.
Please do not send products back before contacting us and receiving return instructions.
Returns sent to an unauthorized address may result in delays or may not be properly processed.
4. RETURN METHOD
Eligible returns are accepted by mail.
After your return request has been reviewed, our customer support team will provide the designated return address and instructions.
Returned products should be securely packaged to prevent damage during transit.
We strongly recommend using a trackable shipping service and retaining your shipping receipt and tracking information until your return has been completed.
5. RETURN SHIPPING COSTS
For standard returns, including returns because:
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you changed your mind;
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an item does not fit as expected;
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you selected the wrong size;
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you no longer want the item; or
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another personal-preference reason applies,
the customer is responsible for the direct cost of return shipping.
Return shipping costs for standard returns are not reimbursed.
If an item arrives damaged, defective, incorrect, or materially different from what you ordered, Edward Lawson will cover the reasonable return shipping costs where a return is required.
Customers will not be required to bear return shipping costs resulting from an error attributable to Edward Lawson or from a genuinely defective or incorrect product.
6. NO RESTOCKING FEES
We do not charge restocking or return processing fees for eligible returns.
No percentage-based or fixed restocking fee will be deducted from an approved refund.
7. REFUNDS
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed within 10 business days after receipt and inspection of the returned item.
Refunds are issued to the original payment method used for the purchase.
After we issue the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account.
This additional processing time is determined by your financial institution and is outside our control.
If more than 10 business days have passed since your return was approved and you have not received confirmation of your refund, please contact us at:
8. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery.
If your order arrives:
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damaged;
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defective;
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with the wrong product;
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with the wrong size or variation compared with what you ordered; or
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materially different from the product description,
please contact us as soon as possible at:
Please include:
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your order number;
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a description of the issue; and
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clear photographs of the product and, where reasonably necessary, its packaging.
We will review the issue and provide the appropriate next steps.
Depending on the circumstances, the resolution may include:
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a replacement;
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a refund;
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another appropriate remedy; or
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return instructions where a return is necessary.
Damaged, defective, or incorrect products are handled separately from normal change-of-mind returns.
Normal return conditions will not be applied in a way that improperly prevents a valid claim concerning a genuinely defective, damaged, incorrect, or misdescribed product.
9. NON-RETURNABLE ITEMS
Certain products may not qualify for a standard change-of-mind return where accepting a return would not be appropriate for legal, health, hygiene, or product-specific reasons.
This may include, where applicable:
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personalized or custom-made products;
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sealed hygiene-sensitive products after the seal has been opened; and
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products damaged through misuse, improper care, or unauthorized alteration.
Any product-specific return restriction will be clearly disclosed where applicable.
This section does not limit applicable rights regarding damaged, defective, incorrect, or misdescribed products.
10. SALE AND PROMOTIONAL ITEMS
Eligible sale and promotional items are covered by the same 30-day return policy as regularly priced items unless a different condition is clearly disclosed before purchase and permitted by applicable law.
11. EXCHANGES
If you would prefer an exchange instead of a refund, please contact us at:
Please include your order number and the item or size you would like to receive instead.
Exchanges are subject to product and size availability.
If a direct exchange is unavailable, we may ask you to return the original item and place a new order for the desired product.
12. ORDER CANCELLATIONS
If you wish to cancel or change an order, please contact us at support@edward-lawson.com as soon as possible after placing the order.
We will make reasonable efforts to accommodate your request before the order enters processing or fulfillment.
Once an order has already entered processing, fulfillment, or shipment, cancellation or modification may no longer be possible.
If an order can no longer be cancelled, you may request an eligible return after delivery in accordance with this Return and Refund Policy.
13. REFUNDS FOR CANCELLED ORDERS
If your order is successfully cancelled after payment has already been collected, the applicable refund will be issued to the original payment method.
Your bank or payment provider may require additional time to process and display the refund.
14. RETURNED OR REFUSED DELIVERIES
If an order is returned because:
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an incorrect or incomplete shipping address was provided;
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delivery was refused without prior authorization; or
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the package was not collected where collection was required,
please contact us at support@edward-lawson.com.
We will review the circumstances and advise you of the available options.
Where permitted by applicable law, additional shipping costs caused solely by incorrect or incomplete information provided by the customer may be the customer's responsibility before reshipment.
15. ORIGINAL SHIPPING COSTS
Edward Lawson provides free standard shipping on all orders within the United States, with no minimum purchase required.
Because no standard outbound shipping charge is collected for these orders, there is normally no standard outbound shipping fee to refund.
If an optional paid shipping service is offered in the future, any applicable terms will be disclosed before purchase.
16. RETURN ADDRESS
Returns must be sent only to the designated return facility provided by our customer support team.
The correct return address will be provided after your return request has been reviewed.
Please do not return products to the business address listed on our Website unless our support team specifically instructs you to do so.
Customers are responsible for return shipping costs for standard returns as explained in Section 5.
17. CONTACT INFORMATION
For questions about returns, refunds, exchanges, damaged products, or cancellations, please contact us:
Legal business name:
Sylvia Becker
Brand name:
Edward Lawson
Business address:
Bischofsheimer Weg 101A
63075 Offenbach am Main
Germany
Support email:
support@edward-lawson.com
Customer support phone:
+49 178 7933337
Customer support hours:
Monday–Friday, 9:00 AM – 5:00 PM (GMT-4)
Website:
https://www.edward-lawson.com/