FAQ – edward-lawson

Frequently Asked Questions

Edward & Lawsen is an online fashion brand focused on timeless, versatile clothing designed for everyday wear.

Our online store primarily serves customers throughout the United States, with a focus on a straightforward shopping experience, clear shipping information, and reliable customer support.

Yes.

We offer free standard shipping on all orders within the United States, with no minimum purchase required.

Orders are typically processed within 1–2 business days.

After your order has been processed and shipped, standard delivery typically takes 3–5 business days.

The total estimated delivery timeframe is therefore 4–7 business days.

Business days are Monday through Friday and do not include weekends or public holidays.

At this time, we ship exclusively within the United States of America.

If we expand our shipping destinations in the future, the available countries will be displayed on our Website and during checkout.

Once your order has been shipped, you will receive available tracking information by email.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

If you have questions about your shipment, contact us at support@edwardandlawson.com and include your order number.

We accept eligible returns within 30 days of delivery.

Items must meet the eligibility requirements described in our Return and Refund Policy.

For standard returns due to fit, size selection, change of mind, or personal preference, the customer is responsible for the direct cost of return shipping.

We do not charge restocking or return processing fees.

Please review our Return and Refund Policy for complete details.

To request a return, contact us at support@edwardandlawson.com.

Please include your order number, full name, the item you wish to return, and a brief explanation of your return request.

If the product is damaged, defective, or incorrect, please also include clear photographs of the issue.

Our support team will provide the appropriate return instructions and return address.

Please do not send a return before receiving return instructions from us.

For standard returns due to change of mind, fit, size selection, or another personal-preference reason, the customer is responsible for the direct cost of return shipping.

If an item arrives damaged, defective, incorrect, or materially different from what you ordered, Edward & Lawsen will cover reasonable return shipping costs where a return is required.

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds are processed within 10 business days after receipt and inspection of the returned item.

Refunds are issued to the original payment method.

Your bank or payment provider may require additional time for the funds to appear in your account after we issue the refund.

Yes. Exchanges may be available depending on product and size availability.

If a direct exchange is unavailable, we may ask you to return the original item and place a new order.

Please contact us as soon as possible at support@edwardandlawson.com.

Include your order number, a brief description of the issue, and clear photographs of the product and, where reasonably necessary, its packaging.

We will review the issue and provide the appropriate next steps.

Depending on the circumstances, this may include a replacement, refund, or another appropriate resolution.

If you need to change or cancel an order, contact us at support@edwardandlawson.com as soon as possible.

We will make reasonable efforts to accommodate your request before the order enters processing or fulfillment.

Once an order has already entered processing, fulfillment, or shipment, changes or cancellation may no longer be possible.

If your order can no longer be cancelled, you may request an eligible return after delivery under our Return and Refund Policy.

We accept the payment methods displayed during checkout.

Available payment options may vary depending on your device, location, and the payment services currently enabled on our store.

You will be able to review the available payment methods before completing your purchase.

Payments are processed through Shopify and the secure payment providers available during checkout.

Edward & Lawsen does not generally store complete credit or debit card details on its own Website.

For more information about how personal information is handled, please review our Privacy Policy.

First, please review the tracking information provided with your shipment.

Occasional delays may occur because of carrier disruptions, severe weather, public holidays, high shipping volumes, or other circumstances outside our reasonable control.

If your order is significantly delayed or the tracking information has not updated for an extended period, contact us at support@edwardandlawson.com with your order number.

Our team will review the available shipping information and assist you.

Please first verify your shipping address, check around the delivery location, review any information provided by the carrier, and check with household members or neighbors where appropriate.

If you still cannot locate the package, contact us at support@edwardandlawson.com with your order number.

Our customer support team can be reached at:

Email:
support@edwardandlawson.com

Phone:
+49 1787933337

Support hours:
Monday–Friday, 9:00 AM – 5:00 PM (GMT-4)

Typical response time:
Within 1–2 business days

Please include your order number when contacting us about an existing order.

Your cart is empty

Your cart is empty