Contact

Contact Us

At Edward Lawson, we're here to help.

Whether you have a question about one of our products, need assistance with an existing order, or would like more information before making a purchase, our customer support team is happy to assist.

We value clear communication and aim to provide helpful, reliable support throughout your shopping experience.

CUSTOMER SUPPORT

Email:
support@edward-lawson.com

Phone:
+49 178 7933337

Support hours:
Monday–Friday, 9:00 AM – 5:00 PM (GMT-4)

Typical response time:
Within 1–2 business days

Response times may occasionally be longer during weekends, public holidays, or periods of unusually high support volume.

ORDER SUPPORT

If you are contacting us about an existing order, please include your order number in your message.

This helps our support team locate your order and assist you more efficiently.

You can contact us regarding:

order status;
shipping and delivery;
tracking;
returns;
refunds;
exchanges;
damaged or incorrect items;
order changes; or
cancellations.

For order-related assistance, please contact us at:

support@edward-lawson.com

RETURNS, REFUNDS, AND EXCHANGES

To request a return, refund, or exchange, please contact us at:

support@edward-lawson.com

Please include:

your order number;
your full name;
the item concerned;
a brief explanation of your request; and
photographs where the item is damaged, defective, or incorrect.

Please review our Return and Refund Policy for complete information regarding our 30-day return window, eligibility requirements, return shipping costs, and refund processing times.

Returns should only be sent to the designated return address provided by our customer support team after your request has been reviewed.

GET IN TOUCH

No matter the question, our team will do its best to assist you.

You can contact us directly by email or phone, or use the contact form on this page.

If your request relates to an existing order, please include your order number whenever possible.

OUR OPERATIONS

Edward Lawson is an online fashion retailer serving customers throughout the United States.

Our team manages customer support, order processing, fulfillment coordination, shipping assistance, returns, and after-sales support through our online store.

Our business is operated from Germany, while our online store is focused on serving customers in the United States.